UBC incident
BC Children’s Hospital Research Institute (BCCHR) Outage - June 23, 2025
UBC experienced a notice incident on June 23, 2025, lasting 16d. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jun 23, 2025, 07:14 PM UTC
IT systems at BC Children’s Hospital Research Institute (BCCHR) are currently experiencing a localized outage. We are not aware of any long-term impacts at this time. Further updates will be provided as soon as possible. Thank you for your patience and understanding. Please direct urgent questions to BCCHR’s IT contact: 604-315-2908.
- investigating Jun 23, 2025, 10:03 PM UTC
IT systems at BC Children’s Hospital Research Institute (BCCHR) continue to experience a localized outage. Further updates will be provided as soon as possible. Thank you for your patience and understanding. For urgent inquiries, please contact BCCHR IT at 604-315-2908.
- investigating Jun 24, 2025, 11:48 PM UTC
IT systems at BC Children’s Hospital Research Institute (BCCHR) continue to experience a localized outage. Further updates will be provided as soon as possible. Thank you for your patience and understanding. For urgent inquiries, please contact BCCHR IT at 604-315-2908.
- investigating Jun 25, 2025, 02:14 AM UTC
IT systems at BC Children’s Hospital Research Institute (BCCHR) continue to experience a localized outage. Additionally, users may be experiencing issues connecting to Eduroam wireless network at some locations. Further updates will be provided as soon as possible. Thank you for your patience and understanding. For urgent inquiries, please contact BCCHR IT at 604-315-2908.
- investigating Jun 25, 2025, 11:20 PM UTC
IT systems at BC Children’s Hospital Research Institute (BCCHR) continue to experience a localized outage. Further updates will be provided as soon as possible. Thank you for your patience and understanding. For urgent inquiries, please contact BCCHR IT at 604-315-2908.
- investigating Jun 27, 2025, 09:24 PM UTC
IT systems at BC Children’s Hospital Research Institute (BCCHR) continue to experience a localized outage. Further updates will be provided as soon as possible. Thank you for your patience and understanding. For urgent inquiries, please contact BCCHR IT at 604-315-2908.
- investigating Jun 30, 2025, 07:53 PM UTC
IT systems at BC Children’s Hospital Research Institute (BCCHR) continue to experience a localized outage. Further updates will be provided as soon as possible. Thank you for your patience and understanding. For urgent inquiries, please contact BCCHR IT at 604-315-2908.
- investigating Jul 04, 2025, 07:51 PM UTC
IT systems at BC Children’s Hospital Research Institute (BCCHR) are making steady progress toward full restoration. On-site network connectivity has been restored, and outbound internet access is fully functional for users on-site. All core services are operational for on-site users, and we are now focused on restoring remote access capabilities. Thank you for your continued patience and understanding. For urgent inquiries, please contact BCCHR IT at 604-315-2908.
- investigating Jul 07, 2025, 07:30 PM UTC
IT systems at BC Children’s Hospital Research Institute (BCCHR) are making steady progress toward full restoration. On-site network connectivity has been restored, and internet access is fully functional. All core services are operational for on-site users, with focus on restoring remote access capabilities. Thank you for your continued patience and understanding. For urgent inquiries, please contact BCCHR IT at 604-315-2908.
- resolved Jul 09, 2025, 08:02 PM UTC
All network services at BC Children’s Hospital Research Institute (BCCHR) have now been fully restored. This includes access to BCCHR’s external website and microsites, VPN for remote access, connectivity tools such as POD, and ResearchHub. No data was affected. Thank you once again for your patience and understanding throughout this outage. For any remaining issues or urgent inquiries, please contact BCCHR IT at 604-315-2908.