UBC incident

FASmail: Temporary Access Issues for Some Exchange Online Users

Notice Resolved View vendor source →

UBC experienced a notice incident on July 11, 2025 affecting Faculty and Staff Email (FASmail), lasting 3d 1h. The incident has been resolved; the full update timeline is below.

Started
Jul 11, 2025, 06:10 PM UTC
Resolved
Jul 14, 2025, 08:02 PM UTC
Duration
3d 1h
Detected by Pingoru
Jul 11, 2025, 06:10 PM UTC

Affected components

Faculty and Staff Email (FASmail)

Update timeline

  1. investigating Jul 11, 2025, 06:10 PM UTC

    We have identified that a small number of users may be experiencing difficulties accessing their mailboxes via webmail or email clients. Microsoft is aware of the issue and is investigating.

  2. resolved Jul 14, 2025, 08:02 PM UTC

    The issue has been resolved.