Performance Issue Impacting University Computer Management System (UCMS), July 31, 2025, 08:30 PT

Update timeline

1. investigating Jul 31, 2025, 04:01 PM UTC

   At 21:00 PT on July 30, 2025, UBC IT identified a performance issue affecting Microsoft Endpoint Configuration Manager (MECM), which supports the University Computer Management System (UCMS). The issue has been escalated to vendor support, and both UBC IT technicians and the vendor are actively investigating and working to restore full service. This outage is currently impacting all UBC IT– and Edge Admin–managed Windows endpoints (including faculty, staff, and shared desktops and laptops) in accessing endpoint management services such as patching and software deployments via Software Center. Please note that this outage does not impact users' ability to access or use their devices. IT admins are advised not to use the MECM console at this time. We will provide further updates as they become available. Thank you for your patience and understanding.

2. investigating Jul 31, 2025, 07:40 PM UTC

   We are actively working with Microsoft to resolve the issue. At this time, a definitive ETA is not yet available.

3. resolved Aug 05, 2025, 03:02 PM UTC

   This incident has been resolved.