Possible system issues
Timeline · 1 update
- investigating Apr 30, 2026, 03:15 AM UTC
We are currently investigating this issue.
Tyro Outage History
Tyro is up right nowThere were 7 Tyro outages since February 12, 2026 totaling 87h 52m of downtime. Each is summarised below — incident details, duration, and resolution information.
Transaction processing
Affected: Transaction Processing Systems
Timeline · 2 updates
- monitoring Apr 20, 2026, 10:46 PM UTC
We’re aware of an issue that was impacting some customers’ ability to process eftpos transactions. We are currently monitoring the situation, so if customers continue to have issues please ask them to use an alternative card. Whilst the issue was outside Tyro’s control, we’re sorry for any inconvenience experienced
- resolved Apr 21, 2026, 04:34 AM UTC
This incident has now been resolved. We're sorry for any inconvenience experienced.
Banking access issues
Affected: Tyro App
Timeline · 3 updates
- investigating Apr 15, 2026, 09:54 AM UTC
We’re currently experiencing an issue impacting some customers’ ability to access the Banking App and Web Banking. The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress. We’re sorry for any inconvenience being experienced.
- monitoring Apr 15, 2026, 09:55 AM UTC
The issue impacting access to the Tyro Banking App and Web Banking has now been identified. If you were impacted by the problem, please reset your password. We’re very sorry for any inconvenience being caused.
- resolved Apr 15, 2026, 11:50 PM UTC
The issue impacting access to the Tyro Banking App and Web Banking is now resolved and our systems have returned to normal. We’re very sorry for any inconvenience caused.
Delay with some Tyro Bank Account transfers
Affected: Tyro App
Timeline · 3 updates
- investigating Mar 15, 2026, 11:23 PM UTC
We are currently investigating this issue.
- investigating Mar 16, 2026, 12:09 AM UTC
We’re aware that some transfers out of the Tyro Bank Account are delayed. This includes settlement allocation from the Tyro Bank Account. We are investigating this as a priority and will provide updates when they become available. We apologise for any inconvenience.
- resolved Mar 16, 2026, 06:39 AM UTC
The issue causing delays with transfers has now been resolved and all transfers have been processed. We apologise for any inconvenience experienced.
American Express settlement
Affected: Settlement
Timeline · 2 updates
- monitoring Mar 09, 2026, 10:15 AM UTC
American Express funded settlements (those paid directly by American Express) were delayed from Thursday 5 March to Monday 9 March. We have worked with American Express to resolve the issue, and the outstanding funds are expected to be included in Tuesday 10 March's settlement. We apologise for the inconvenience caused.
- resolved Mar 11, 2026, 05:34 AM UTC
This incident has been resolved.
Settlement delay
Affected: Settlement
Timeline · 2 updates
- investigating Feb 28, 2026, 09:54 PM UTC
We are currently investigating this issue.
- resolved Feb 28, 2026, 11:19 PM UTC
Some customers who settle into an external bank account will experience a delay to their payment today. Whilst this issue was outside Tyro’s control, we understand and apologise for the inconvenience this may cause.
Issues with Tyro Go and Tyro BYO transactions
Affected: EFTPOS machine connectivity
Timeline · 3 updates
- identified Feb 14, 2026, 12:12 PM UTC
A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.
- identified Feb 14, 2026, 12:41 PM UTC
We’re currently investigating an issue impacting transaction processing for Tyro Go and Tyro BYO App customers. Our team is actively working to resolve this as a priority and we’ll continue to provide updates here on our progress. CounterTop, Mobile, Tyro Pro EFTPOS machines and eCommerce transactions are not impacted. As an interim solution you may be able to process Payment Links in the Tyro Portal – steps can be found here on how to take payments via Payment Links - https://help.tyro.com/s/article/Payment-Links-in-Tyro-Portal We apologise for the inconvenience caused
- resolved Feb 14, 2026, 10:52 PM UTC
The issue surrounding transactions for Tyro BYO and Go is resolved. We apologise for the inconvenience caused
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