Twilio incident

User Authentication Identity API High Latency in Multiple Countries Across North America and Latin America

Minor Resolved View vendor source →

Twilio experienced a minor incident on April 10, 2026 affecting Lookup Identity Match and Lookup Line Type Intelligence [Legacy API] and 1 more component, lasting 2h 53m. The incident has been resolved; the full update timeline is below.

Started
Apr 10, 2026, 06:39 AM UTC
Resolved
Apr 10, 2026, 09:32 AM UTC
Duration
2h 53m
Detected by Pingoru
Apr 10, 2026, 06:39 AM UTC

Affected components

Lookup Identity MatchLookup Line Type Intelligence [Legacy API]Lookup Line Type Intelligence [Twilio API]Lookup SIM SwapLegacy Identity MatchAndAttributes

Update timeline

No vendor updates were posted for this incident — only the open and resolve events were observed.