Twilio incident

Retroactive Incident - EU Mail Delays

Resolved on March 25, 2026, affecting API v3 and SMTP and 1 more.

resolved Mar 25, 2026, 08:58 PM UTC

From 9:08 AM PT - 9:22AM PT today, customers in the EU region may have experienced mail delay for up to 14 minutes. Customer may have received "Internal Deferral" errors when attempting to send mail at this time. Our engineers have investigated and resolved the issue. All impacted services are operating normally.

Started
Mar 25, 2026, 08:58 PM UTC
Resolved
Mar 25, 2026, 08:58 PM UTC
Duration
–
Detected by Pingoru
Mar 25, 2026, 08:58 PM UTC

Affected components

API v3SMTPEvent WebhooksAPI v2Parse APISendGrid Marketing CampaignsSendGrid APISendGrid WebsiteSendGrid StatisticsSendGrid Email Activity

Update timeline

  1. resolved Mar 25, 2026, 08:58 PM UTC

    From 9:08 AM PT - 9:22AM PT today, customers in the EU region may have experienced mail delay for up to 14 minutes. Customer may have received "Internal Deferral" errors when attempting to send mail at this time. Our engineers have investigated and resolved the issue. All impacted services are operating normally.

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