Twilio incident
User Authentication Identity Gateway API Failure Increase for XL Axiata in Indonesia
Twilio experienced a minor incident on August 30, 2026 affecting Verify Silent Network Auth, lasting 5h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 30, 2026, 03:54 PM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for XL Axiata in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Aug 30, 2026, 04:55 PM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for XL Axiata in Indonesia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Aug 30, 2026, 06:57 PM UTC
We have observed a recovery in User Authentication Identity Gateway API failure increase for XL Axiata in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Aug 30, 2026, 09:03 PM UTC
The incident has been resolved and User Authentication Identity Gateway API failure increase for XL Axiata in Indonesia is operating normally.