Twilio incident
SMS Delivery Delays from Twilio to Algar Telecom Brazil
Twilio experienced a minor incident on August 29, 2026 affecting SMS, Latin America, lasting 17h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 29, 2026, 07:29 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom (CTBC) network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Aug 29, 2026, 08:29 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom (CTBC) network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Aug 29, 2026, 10:30 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom (CTBC) network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- investigating Aug 30, 2026, 02:30 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom (CTBC) network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Aug 30, 2026, 10:36 AM UTC
We have observed a recovery in SMS delivery from Twilio to Algar Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Aug 30, 2026, 12:34 PM UTC
The incident has been resolved and SMS delivery from Twilio to Algar Telecom network subscribers in Brazil is operating normally.