Twilio incident
SMS Delivery Delays from a Subset of Twilio Toll-Free Numbers to Bell Mobility Canada
Twilio experienced a minor incident on August 29, 2026 affecting SMS Toll-Free, North America and SMS Toll-Free, North America, lasting 5h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 29, 2026, 05:50 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Toll-Free Numbers to Bell Mobility network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 29, 2026, 06:02 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Toll-Free Numbers to Bell Mobility network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 29, 2026, 07:02 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Toll-Free Numbers to Bell Mobility network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Aug 29, 2026, 08:56 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Toll-Free Numbers to Bell Mobility network subscribers in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Aug 29, 2026, 11:01 AM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Toll-Free Numbers to Bell Mobility network subscribers in Canada is operating normally.