Twilio experienced a notice incident on August 28, 2026 affecting Messaging Insights, lasting 6d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Aug 28, 2026, 06:35 PM UTC
We have investigated and resolved an issue with Message Logs. From 11:07AM PDT on Tuesday, 8/25/26, customers may have experienced slower load times when viewing Message Logs. The issue has been resolved and all impacted services are operating normally.
- monitoring Aug 29, 2026, 06:35 PM UTC
We have identified an issue with Message Logs. From 11:07 AM PDT on Tuesday, 8/25/26, customers may have experienced slower load times when viewing Message Logs. Latencies have returned to normal. However, small subsets of traffic may see a reoccurrence of elevated latency. We are continuing to monitor this issue, and we will provide another update in 24 hours or as more information becomes available.
- monitoring Aug 30, 2026, 06:35 PM UTC
We have started seeing recovery for Message Logs. From 11:07 AM PDT on Tuesday, 8/25/26, customers may have experienced slower load times when viewing Message Logs. Latencies have returned to normal. However, small subsets of traffic may see a reoccurrence of elevated latency. We are continuing to monitor this issue, and we will provide another update in 24 hours or as more information becomes available.
- monitoring Aug 31, 2026, 06:37 PM UTC
We are continuing to monitor the small subsets of traffic that may experince a reoccurrence of elevated latency. We are continuing to monitor this issue, and we will provide another update in 24 hours or as more information becomes available.
- monitoring Sep 01, 2026, 07:00 PM UTC
We are continuing to monitor the small subsets of traffic that may experience a reoccurrence of elevated latency. We are continuing to monitor this issue, and we will provide another update in 24 hours or as more information becomes available.
- monitoring Sep 02, 2026, 07:00 PM UTC
We are continuing to monitor the small subsets of traffic that may experience a reoccurrence of elevated latency. We are continuing to monitor this issue, and we will provide another update in 24 hours or as more information becomes available.
- monitoring Sep 03, 2026, 07:00 PM UTC
We are continuing to monitor the small subsets of traffic that may experience a reoccurrence of elevated latency. We are continuing to monitor this issue, and we will provide another update in 24 hours or as more information becomes available.
- resolved Sep 04, 2026, 12:40 AM UTC
Latency for subsets of traffic has been resolved and Messaging Logs is operating normally at this time.