Twilio incident
SMS Delivery Receipt Delays from Twilio to Malitel Mali
Twilio experienced a minor incident on August 27, 2026 affecting SMS, Middle East & Africa, lasting 10h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 27, 2026, 01:20 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Malitel network subscribers in Mali. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 27, 2026, 02:26 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Malitel network subscribers in Mali. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Aug 27, 2026, 04:31 PM UTC
We have observed a recovery in SMS delivery receipts from Twilio to Malitel network subscribers in Mali and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Aug 27, 2026, 05:53 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Malitel network subscribers in Mali. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 27, 2026, 06:53 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Malitel network subscribers in Mali. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Aug 27, 2026, 10:11 PM UTC
We have observed a recovery in SMS delivery receipts from Twilio to Malitel network subscribers in Mali and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Aug 27, 2026, 11:49 PM UTC
The incident has been resolved and SMS delivery receipts from Twilio to Malitel network subscribers in Mali are operating normally.