Twilio incident

SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in United States

Minor Resolved View vendor source →

Twilio experienced a minor incident on August 24, 2026 affecting SMS Short Code, North America, lasting 13h 5m. The incident has been resolved; the full update timeline is below.

Started
Aug 24, 2026, 11:14 PM UTC
Resolved
Aug 25, 2026, 12:20 PM UTC
Duration
13h 5m
Detected by Pingoru
Aug 24, 2026, 11:14 PM UTC

Affected components

SMS Short Code, North America

Update timeline

  1. investigating Aug 24, 2026, 11:14 PM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Aug 24, 2026, 11:18 PM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Aug 25, 2026, 12:20 AM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Aug 25, 2026, 02:23 AM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

  5. monitoring Aug 25, 2026, 06:25 AM UTC

    We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. monitoring Aug 25, 2026, 08:33 AM UTC

    We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Small Carriers network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  7. resolved Aug 25, 2026, 12:20 PM UTC

    The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to network subscribers on affected networks in the United States are operating normally.