Twilio experienced a minor incident on August 18, 2026 affecting Console and Customer Support Center and 1 more component, lasting 3h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 18, 2026, 05:13 PM UTC
We are aware of login failures affecting the Twilio Console application. Customers are unable to access their accounts. Our team is actively investigating. We will provide another update in 15 minutes or as soon as more information becomes available.
- investigating Aug 18, 2026, 05:28 PM UTC
We are aware of login failures affecting the Twilio Console application. Customers are unable to access their accounts. Our team is actively investigating. We will provide another update in 30 minutes or as soon as more information becomes available.
- investigating Aug 18, 2026, 05:58 PM UTC
We are aware of login failures affecting the Twilio Console application. Customers are unable to access their accounts. Our team is actively investigating. We will provide another update in 30 minutes or as soon as more information becomes available.
- monitoring Aug 18, 2026, 06:34 PM UTC
Twilio Console application login is now operating normally. We will continue to monitor for system stability. If you experience continued login failures, please clear your browser cache and cookies. We'll provide another update in 30 minutes or as soon as more information becomes available.
- monitoring Aug 18, 2026, 07:04 PM UTC
Twilio Console application login is now operating normally. We will continue to monitor for system stability. If you experience continued login failures, please clear your browser cache and cookies. We'll provide another update in 30 minutes or as soon as more information becomes available.
- resolved Aug 18, 2026, 08:34 PM UTC
Our engineers have monitored the fix and confirmed the issue with Twilio Console application login is now operating normally. This incident has been resolved.