Twilio incident

SMS Delivery Delays and Failures from Twilio Phone Numbers to Claro Brazil

Minor Resolved View vendor source →

Twilio experienced a minor incident on August 18, 2026 affecting SMS, Latin America, lasting 7h 43m. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2026, 02:30 PM UTC
Resolved
Aug 18, 2026, 10:14 PM UTC
Duration
7h 43m
Detected by Pingoru
Aug 18, 2026, 02:30 PM UTC

Affected components

SMS, Latin America

Update timeline

  1. investigating Aug 18, 2026, 02:30 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Aug 18, 2026, 03:30 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. investigating Aug 18, 2026, 05:31 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

  4. monitoring Aug 18, 2026, 08:14 PM UTC

    We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. resolved Aug 18, 2026, 10:14 PM UTC

    The incident has been resolved and SMS delivery from Twilio Phone Numbers to Claro network subscribers in Brazil is operating normally.