Twilio incident

SMS Delivery Delays from Twilio to Free Caraibe France

Minor Resolved View vendor source →

Twilio experienced a minor incident on August 18, 2026 affecting SMS, Latin America and SMS, Europe, lasting 19h 16m. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2026, 12:33 AM UTC
Resolved
Aug 18, 2026, 07:49 PM UTC
Duration
19h 16m
Detected by Pingoru
Aug 18, 2026, 12:33 AM UTC

Affected components

SMS, Latin AmericaSMS, Europe

Update timeline

  1. investigating Aug 18, 2026, 12:33 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Free Caraibe network subscribers in Martinique. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Aug 18, 2026, 12:38 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Free Caraibe network subscribers in Martinique. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Aug 18, 2026, 01:17 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Free Caraibe network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  4. identified Aug 18, 2026, 02:17 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Free Caraibe network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  5. identified Aug 18, 2026, 04:18 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Free Caraibe network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  6. identified Aug 18, 2026, 08:24 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Free Caraibe network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  7. monitoring Aug 18, 2026, 02:17 PM UTC

    We have observed a recovery in SMS delivery from Twilio to Free Caraibe network subscribers in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  8. monitoring Aug 18, 2026, 04:25 PM UTC

    We have observed a recovery in SMS delivery from Twilio to Free Caraibe network subscribers in France and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  9. resolved Aug 18, 2026, 07:49 PM UTC

    The incident has been resolved and SMS delivery from Twilio to Free Caraibe network subscribers in France is operating normally.