Twilio incident

Voice Call Audio Quality Degradation from a Subset of Twilio Phone Numbers to Turkey

Minor Resolved View vendor source →

Twilio experienced a minor incident on August 17, 2026 affecting Voice, Europe, lasting 8h 39m. The incident has been resolved; the full update timeline is below.

Started
Aug 17, 2026, 09:26 PM UTC
Resolved
Aug 18, 2026, 06:06 AM UTC
Duration
8h 39m
Detected by Pingoru
Aug 17, 2026, 09:26 PM UTC

Affected components

Voice, Europe

Update timeline

  1. investigating Aug 17, 2026, 09:26 PM UTC

    Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio Phone Numbers to network subscribers in Turkey. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Aug 17, 2026, 09:30 PM UTC

    Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio Phone Numbers to network subscribers in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Aug 17, 2026, 10:30 PM UTC

    Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio Phone Numbers to network subscribers in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Aug 18, 2026, 12:31 AM UTC

    Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio Phone Numbers to network subscribers in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. monitoring Aug 18, 2026, 03:45 AM UTC

    We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Turkey and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. monitoring Aug 18, 2026, 05:45 AM UTC

    We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Turkey and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  7. resolved Aug 18, 2026, 06:06 AM UTC

    The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Turkey are operating normally.