Twilio incident

Delay with transcript availability in Twilio Console

Minor Resolved View vendor source →

Twilio experienced a minor incident on August 17, 2026 affecting Conversation Intelligence (classic), lasting 3h 4m. The incident has been resolved; the full update timeline is below.

Started
Aug 17, 2026, 02:32 PM UTC
Resolved
Aug 17, 2026, 05:37 PM UTC
Duration
3h 4m
Detected by Pingoru
Aug 17, 2026, 02:32 PM UTC

Affected components

Conversation Intelligence (classic)

Update timeline

  1. investigating Aug 17, 2026, 02:32 PM UTC

    Engineering is currently investigating issues regarding Twilio Console in Conversation Intelligence Classic. Customers may experiences delays seeing their transcripts become available for view.

  2. monitoring Aug 17, 2026, 02:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 17, 2026, 05:37 PM UTC

    This incident has been resolved.