Twilio incident
Service Disruption: Inbound Voice Calls to France Numbers and Frankfurt Interconnect
Twilio experienced a minor incident on August 16, 2026 affecting INTERCONNECT and Voice, Europe, lasting 1d 8h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 16, 2026, 08:28 PM UTC
We are investigating a service interruption with Interconnect in the Frankfurt edge. We expect to provide another update in 1 hour or as soon as more information becomes available.
- monitoring Aug 16, 2026, 09:20 PM UTC
Interconnect in the Frankfurt edge is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- monitoring Aug 17, 2026, 03:13 AM UTC
We continue to monitor the issue related to elevated errors impacting Interconnect in Frankfurt Edge. We will provide an update as soon as more information becomes available.
- monitoring Aug 17, 2026, 05:04 AM UTC
We continue to monitor the issue related to elevated errors impacting Interconnect in Frankfurt Edge. We will provide an update as soon as more information becomes available.
- monitoring Aug 17, 2026, 09:10 AM UTC
We continue to monitor the issue related to elevated errors impacting Interconnect in Frankfurt Edge. We will provide an update as soon as more information becomes available.
- monitoring Aug 17, 2026, 11:57 AM UTC
We continue to monitor the issue related to elevated errors impacting Interconnect in the Frankfurt Edge. While investigating the current impact, we noticed that a subset of France numbers is affected. We will provide an update as soon as more information becomes available.
- monitoring Aug 17, 2026, 12:58 PM UTC
We continue to monitor the issue related to elevated errors impacting Interconnect in the Frankfurt Edge, as well as inbound voice calls to France numbers. Both services have been moved to active monitoring as we evaluate performance. We will provide an update as soon as more information becomes available.
- monitoring Aug 17, 2026, 02:57 PM UTC
We are continuing to monitor the issue related to elevated errors impacting Interconnect in the Frankfurt Edge, as well as inbound voice calls to France numbers. Both services have been moved to active monitoring as we evaluate performance. We will provide an update as soon as more information becomes available.
- monitoring Aug 17, 2026, 05:39 PM UTC
We are continuing to monitor the issue related to elevated errors impacting Interconnect in the Frankfurt Edge, as well as inbound voice calls to France numbers. Both services are in active monitoring as we evaluate performance. We will provide an update as soon as more information becomes available.
- monitoring Aug 17, 2026, 07:56 PM UTC
Our engineers have implemented a fix and are monitoring system performance related to elevated errors impacting Interconnect in the Frankfurt Edge, as well as inbound voice calls to France numbers. Both services are in active monitoring as we evaluate performance. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Aug 18, 2026, 01:55 AM UTC
Our engineers have implemented a fix and are monitoring system performance related to elevated errors impacting Interconnect in the Frankfurt Edge, as well as inbound voice calls to France numbers. Both services are in active monitoring as we evaluate performance. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Aug 18, 2026, 05:20 AM UTC
The issue related to elevated errors impacting Interconnect in the Frankfurt Edge, as well as inbound voice calls to France numbers, has been resolved and both services are operating normally at this time.