Twilio incident

SMS Delivery Delays from Twilio to Liberty Mobile Puerto Rico

Minor Resolved View vendor source →

Twilio experienced a minor incident on August 16, 2026 affecting SMS Long Code, North America and SMS Short Code, North America and 1 more component, lasting 13h 19m. The incident has been resolved; the full update timeline is below.

Started
Aug 16, 2026, 07:12 PM UTC
Resolved
Aug 17, 2026, 08:31 AM UTC
Duration
13h 19m
Detected by Pingoru
Aug 16, 2026, 07:12 PM UTC

Affected components

SMS Long Code, North AmericaSMS Short Code, North AmericaSMS Toll-Free, North AmericaSMS, Latin America

Update timeline

  1. investigating Aug 16, 2026, 07:12 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Aug 16, 2026, 08:12 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. investigating Aug 16, 2026, 10:12 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

  4. investigating Aug 17, 2026, 02:13 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

  5. monitoring Aug 17, 2026, 06:22 AM UTC

    We have observed a recovery in SMS delivery from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. resolved Aug 17, 2026, 08:31 AM UTC

    The incident has been resolved and SMS delivery from Twilio to Liberty Mobile network subscribers in Puerto Rico is operating normally.