Twilio incident

SMS Delivery Failures from Twilio to Telemat Cel Brazil

Minor Resolved View vendor source →

Twilio experienced a minor incident on August 15, 2026 affecting SMS, Latin America, lasting 3d. The incident has been resolved; the full update timeline is below.

Started
Aug 15, 2026, 12:55 PM UTC
Resolved
Aug 18, 2026, 01:45 PM UTC
Duration
3d
Detected by Pingoru
Aug 15, 2026, 12:55 PM UTC

Affected components

SMS, Latin America

Update timeline

  1. investigating Aug 15, 2026, 12:55 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Telemat Cel network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Aug 15, 2026, 02:05 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Telemat Cel network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. investigating Aug 15, 2026, 04:07 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Telemat Cel network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

  4. investigating Aug 15, 2026, 08:08 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Telemat Cel network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

  5. identified Aug 15, 2026, 09:04 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Telemat Cel network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  6. identified Aug 15, 2026, 10:04 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Telemat Cel network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  7. identified Aug 16, 2026, 12:04 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Telemat Cel network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  8. identified Aug 16, 2026, 04:10 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Telemat Cel network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  9. identified Aug 16, 2026, 12:05 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Telemat Cel and Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  10. identified Aug 16, 2026, 01:18 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Telemat Cel and Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  11. identified Aug 16, 2026, 03:28 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Telemat Cel and Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  12. identified Aug 16, 2026, 07:29 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Telemat Cel and Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  13. identified Aug 17, 2026, 03:30 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Telemat Cel and Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

  14. identified Aug 17, 2026, 11:02 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Telemat Cel network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  15. identified Aug 17, 2026, 12:07 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Telemat Cel network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  16. identified Aug 17, 2026, 02:07 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Telemat Cel network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  17. identified Aug 17, 2026, 05:31 PM UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio to Telemat Cel network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  18. identified Aug 17, 2026, 06:37 PM UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio to Telemat Cel network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  19. identified Aug 17, 2026, 08:43 PM UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio to Telemat Cel network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  20. identified Aug 18, 2026, 12:44 AM UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio to Telemat Cel network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  21. monitoring Aug 18, 2026, 08:51 AM UTC

    We have observed a recovery in SMS delivery from Twilio to Telemat Cel network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  22. monitoring Aug 18, 2026, 11:01 AM UTC

    We have observed a recovery in SMS delivery from Twilio to Telemat Cel network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  23. resolved Aug 18, 2026, 01:45 PM UTC

    The incident has been resolved and SMS delivery from Twilio to Telemat Cel network subscribers in Brazil is operating normally.