Twilio incident

SMS Delivery Delays from Twilio to Orange/Soci Madagascar

Minor Resolved View vendor source →

Twilio experienced a minor incident on August 15, 2026 affecting SMS, Middle East & Africa, lasting 19h 32m. The incident has been resolved; the full update timeline is below.

Started
Aug 15, 2026, 12:35 PM UTC
Resolved
Aug 16, 2026, 08:07 AM UTC
Duration
19h 32m
Detected by Pingoru
Aug 15, 2026, 12:35 PM UTC

Affected components

SMS, Middle East & Africa

Update timeline

  1. identified Aug 15, 2026, 12:35 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Orange/Soci network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Aug 15, 2026, 01:40 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Orange/Soci network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. identified Aug 15, 2026, 03:42 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Orange/Soci network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  4. identified Aug 15, 2026, 07:52 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Orange/Soci network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  5. identified Aug 16, 2026, 03:53 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Orange/Soci network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

  6. monitoring Aug 16, 2026, 06:05 AM UTC

    We have observed a recovery in SMS delivery from Twilio to Orange/Soci network subscribers in Madagascar and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  7. resolved Aug 16, 2026, 08:07 AM UTC

    The incident has been resolved and SMS delivery from Twilio to Orange/Soci network subscribers in Madagascar is operating normally.