Twilio incident

SMS Delivery Failures from a Subset of Twilio Long Codes to DiGi Malaysia

Minor Resolved View vendor source →

Twilio experienced a minor incident on August 13, 2026 affecting SMS, APAC, lasting 5h 41m. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2026, 10:37 PM UTC
Resolved
Aug 14, 2026, 04:19 AM UTC
Duration
5h 41m
Detected by Pingoru
Aug 13, 2026, 10:37 PM UTC

Affected components

SMS, APAC

Update timeline

  1. investigating Aug 13, 2026, 10:37 PM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to DiGi network subscribers in Malaysia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Aug 13, 2026, 10:43 PM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to DiGi network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. monitoring Aug 13, 2026, 11:25 PM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to DiGi network subscribers in Malaysia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Aug 13, 2026, 11:27 PM UTC

    Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to DiGi network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  5. identified Aug 14, 2026, 12:33 AM UTC

    Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to DiGi network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  6. monitoring Aug 14, 2026, 01:28 AM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to DiGi network subscribers in Malaysia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  7. monitoring Aug 14, 2026, 03:34 AM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to DiGi network subscribers in Malaysia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  8. resolved Aug 14, 2026, 04:19 AM UTC

    The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to DiGi network subscribers in Malaysia is operating normally.