Twilio incident

Voice Call Failures from Twilio Phone Numbers to United Kingdom

Minor Resolved View vendor source →

Twilio experienced a minor incident on August 13, 2026 affecting Voice, Europe, lasting 16h 38m. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2026, 10:37 PM UTC
Resolved
Aug 14, 2026, 03:15 PM UTC
Duration
16h 38m
Detected by Pingoru
Aug 13, 2026, 10:37 PM UTC

Affected components

Voice, Europe

Update timeline

  1. investigating Aug 13, 2026, 10:37 PM UTC

    Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Sky network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Aug 13, 2026, 10:46 PM UTC

    Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Sky network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. monitoring Aug 13, 2026, 11:05 PM UTC

    We have observed a recovery in voice calls from Twilio Phone Numbers to Sky network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  4. monitoring Aug 14, 2026, 01:06 AM UTC

    We have observed a recovery in voice calls from Twilio Phone Numbers to Sky network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  5. monitoring Aug 14, 2026, 05:11 AM UTC

    We have observed a recovery in voice calls from Twilio Phone Numbers to Sky network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

  6. monitoring Aug 14, 2026, 01:19 PM UTC

    We have observed a recovery in voice calls from Twilio Phone Numbers to Sky network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

  7. resolved Aug 14, 2026, 03:15 PM UTC

    The incident has been resolved and voice calls from Twilio Phone Numbers to network subscribers in the United Kingdom are operating normally.