Twilio incident
Voice Call Post Dial Delay and Failures From a Subset of Twilio Phone Numbers to Verizon United States
Twilio experienced a minor incident on August 13, 2026 affecting Voice, North America, lasting 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 13, 2026, 05:25 AM UTC
Twilio customers may be experiencing voice call post dial delay and call failures from a subset of Twilio Mobile Numbers to network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Aug 13, 2026, 05:54 AM UTC
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Aug 13, 2026, 05:54 AM UTC
The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to Verizon network subscribers in the United States are operating normally.