Twilio incident

User Authentication Identity SNA Missing Redirects for Three in United Kingdom

Minor Resolved View vendor source →

Twilio experienced a minor incident on August 5, 2026 affecting Verify Silent Network Auth, lasting 2h 24m. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2026, 02:45 PM UTC
Resolved
Aug 05, 2026, 05:10 PM UTC
Duration
2h 24m
Detected by Pingoru
Aug 05, 2026, 02:45 PM UTC

Affected components

Verify Silent Network Auth

Update timeline

  1. investigating Aug 05, 2026, 02:45 PM UTC

    Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Aug 05, 2026, 02:57 PM UTC

    Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Aug 05, 2026, 03:57 PM UTC

    Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. resolved Aug 05, 2026, 05:10 PM UTC

    The incident has been resolved and User Authentication Identity SNA missing redirects for Three in the United Kingdom is operating normally.