Twilio incident

New Accounts Are Being Incorrectly Identified as Legacy Whatsapp Account

Minor Resolved View vendor source →

Twilio experienced a minor incident on April 29, 2026 affecting Messaging Channels, lasting 23h 57m. The incident has been resolved; the full update timeline is below.

Started
Apr 29, 2026, 05:40 PM UTC
Resolved
Apr 30, 2026, 05:38 PM UTC
Duration
23h 57m
Detected by Pingoru
Apr 29, 2026, 05:40 PM UTC

Affected components

Messaging Channels

Update timeline

  1. investigating Apr 29, 2026, 05:40 PM UTC

    Our monitoring systems have detected a potential issue with New Accounts Are Being Incorrectly Tagged With Legacy Whatsapp Account Flags. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

  2. identified Apr 29, 2026, 06:24 PM UTC

    Our engineers have identified an issue where new accounts are being incorrectly identified as legacy Whatsapp accounts and are working to deploy a fix. We expect to provide another update in 1h or as soon as more information becomes available.

  3. identified Apr 29, 2026, 07:27 PM UTC

    Our engineers have identified an issue where new accounts are being incorrectly identified as legacy WhatsApp accounts and are working to deploy a fix. We expect to provide another update in 2h or as soon as more information becomes available.

  4. identified Apr 29, 2026, 09:33 PM UTC

    Our engineers have identified an issue where new accounts are being incorrectly identified as legacy WhatsApp accounts and are working to deploy a fix. We expect to provide another update in 4h or as soon as more information becomes available.

  5. identified Apr 30, 2026, 02:33 AM UTC

    Our engineers have identified an issue where new accounts are being incorrectly identified as legacy WhatsApp accounts and are working to deploy a fix. We expect to provide another update in 8hrs or as soon as more information becomes available.

  6. identified Apr 30, 2026, 10:31 AM UTC

    Our engineers have identified an issue where new accounts are being incorrectly identified as legacy WhatsApp accounts and are working to deploy a fix. We expect to provide another update in 16 hrs or as soon as more information becomes available.

  7. resolved Apr 30, 2026, 05:38 PM UTC

    We have identified that this issue is impacting a small percentage of customers and their account type will be remediated. No additional updates will be provided on this issue.