Twilio incident

SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in Colombia

Minor Resolved View vendor source →

Twilio experienced a minor incident on August 1, 2026 affecting SMS, Latin America, lasting 6h 18m. The incident has been resolved; the full update timeline is below.

Started
Aug 01, 2026, 02:57 AM UTC
Resolved
Aug 01, 2026, 09:16 AM UTC
Duration
6h 18m
Detected by Pingoru
Aug 01, 2026, 02:57 AM UTC

Affected components

SMS, Latin America

Update timeline

  1. investigating Aug 01, 2026, 02:57 AM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Aug 01, 2026, 03:44 AM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to multiple network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Aug 01, 2026, 04:47 AM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to multiple network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. monitoring Aug 01, 2026, 05:53 AM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. monitoring Aug 01, 2026, 07:54 AM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in Colombia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  6. resolved Aug 01, 2026, 09:16 AM UTC

    The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to affected networks in Colombia is operating normally.