Twilio experienced a minor incident on July 30, 2026 affecting Verify, lasting 1h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 30, 2026, 06:59 AM UTC
We are currently investigating an issue causing a spike in 503 errors and increased latency with the Verify service. As a result, customers may experience errors or delays when creating and checking verifications. Our engineering teams are actively working to isolate the root cause. We will provide another update in 30 minutes or as soon as more information becomes available.
- monitoring Jul 30, 2026, 07:41 AM UTC
No further 503 errors or latency spikes have been detected in the past 30 minutes. We are now transitioning to a 30-minute monitoring phase to ensure continued stability
- resolved Jul 30, 2026, 08:11 AM UTC
The issue affecting intermittent 503 errors and increased latency with the Verify service has been resolved, and the service is functioning normally at this time.