Twilio incident

Studio Timeout Functionalities Are Degraded Potentially Causing Stuck Executions

Minor Resolved View vendor source →

Twilio experienced a minor incident on July 29, 2026 affecting Studio, lasting 1h 33m. The incident has been resolved; the full update timeline is below.

Started
Jul 29, 2026, 08:55 PM UTC
Resolved
Jul 29, 2026, 10:28 PM UTC
Duration
1h 33m
Detected by Pingoru
Jul 29, 2026, 08:55 PM UTC

Affected components

Studio

Update timeline

  1. investigating Jul 29, 2026, 08:55 PM UTC

    Our monitoring systems have detected a potential issue with Studio Timers failing to schedule causing workflow failure. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

  2. investigating Jul 29, 2026, 09:27 PM UTC

    We are investigating a small number of Send & Wait for Reply widgets in studio are failing to take the no reply transition, also a small number of add Twiml redirect widgets in studio are failing to take the timeout transition.. We expect to provide another update in 1 hour or as soon as more information becomes available

  3. resolved Jul 29, 2026, 10:28 PM UTC

    The issu about Studio Timers failing to schedule causing workflow failure has been resolved and it is operating normally at this time.