Twilio incident

User Authentication Identity SNA Failure Increase for EE in United Kingdom

Minor Resolved View vendor source →

Twilio experienced a minor incident on July 28, 2026 affecting Verify Silent Network Auth, lasting 3h 45m. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2026, 02:01 PM UTC
Resolved
Jul 28, 2026, 05:46 PM UTC
Duration
3h 45m
Detected by Pingoru
Jul 28, 2026, 02:01 PM UTC

Affected components

Verify Silent Network Auth

Update timeline

  1. investigating Jul 28, 2026, 02:01 PM UTC

    Twilio customers may be experiencing User Authentication Identity SNA failure increase for EE in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Jul 28, 2026, 02:15 PM UTC

    Twilio customers may be experiencing User Authentication Identity SNA failure increase for EE in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Jul 28, 2026, 03:21 PM UTC

    Twilio customers may be experiencing User Authentication Identity SNA failure increase for EE in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. monitoring Jul 28, 2026, 03:40 PM UTC

    We have observed a recovery in User Authentication Identity SNA failure increase for EE in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. resolved Jul 28, 2026, 05:46 PM UTC

    The incident has been resolved and User Authentication Identity SNA failure increase for EE in the United Kingdom is operating normally.