Twilio incident
MMS Delivery Delays from a Subset of Twilio Short Codes to Verizon Wireless and T-Mobile United States
Twilio experienced a minor incident on July 28, 2026 affecting MMS Short Code, North America, lasting 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 28, 2026, 05:28 AM UTC
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jul 28, 2026, 06:26 AM UTC
We have observed a recovery in MMS delivery from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 28, 2026, 08:28 AM UTC
The incident has been resolved and MMS delivery from a subset of Twilio Short Codes to Verizon Wireless and T-Mobile network subscribers in the United States is operating normally.