Twilio incident

SMS Delivery Delays from Twilio to T-Mobile United States

Minor Resolved View vendor source →

Twilio experienced a minor incident on July 27, 2026 affecting SMS Long Code, North America and SMS Long Code, North America and 1 more component, lasting 7h 28m. The incident has been resolved; the full update timeline is below.

Started
Jul 27, 2026, 10:12 PM UTC
Resolved
Jul 28, 2026, 05:41 AM UTC
Duration
7h 28m
Detected by Pingoru
Jul 27, 2026, 10:12 PM UTC

Affected components

SMS Long Code, North AmericaSMS Long Code, North AmericaSMS Short Code, North AmericaSMS Toll-Free, North AmericaSMS Toll-Free, North America

Update timeline

  1. investigating Jul 27, 2026, 10:12 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Jul 27, 2026, 10:34 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Jul 27, 2026, 11:34 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Jul 28, 2026, 01:35 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. monitoring Jul 28, 2026, 03:40 AM UTC

    We have observed a recovery in SMS delivery from Twilio to T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. resolved Jul 28, 2026, 05:41 AM UTC

    The incident has been resolved and SMS delivery from Twilio to T-Mobile network subscribers in the United States is operating normally.