Twilio incident

User Authentication Identity Gateway API High Latency for T-Mobile in United States

Minor Resolved View vendor source →

Twilio experienced a minor incident on April 28, 2026 affecting Verify Silent Network Auth and Lookup SIM Swap, lasting 4h 7m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2026, 03:37 PM UTC
Resolved
Apr 28, 2026, 07:44 PM UTC
Duration
4h 7m
Detected by Pingoru
Apr 28, 2026, 03:37 PM UTC

Affected components

Verify Silent Network AuthLookup SIM Swap

Update timeline

  1. investigating Apr 28, 2026, 03:37 PM UTC

    Twilio customers may be experiencing User Authentication Identity Gateway API high latency for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Apr 28, 2026, 03:51 PM UTC

    Twilio customers may be experiencing User Authentication Identity Gateway API high latency for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Apr 28, 2026, 04:52 PM UTC

    Twilio customers may be experiencing User Authentication Identity Gateway API high latency for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. monitoring Apr 28, 2026, 05:42 PM UTC

    We have observed a recovery in User Authentication Identity Gateway API high latency for T-Mobile in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. resolved Apr 28, 2026, 07:44 PM UTC

    The incident has been resolved and User Authentication Identity Gateway API high latency for T-Mobile in the United States is operating normally.