Twilio incident

SMS Delivery Delays and Failures from Twilio to MTS Russia

Minor Resolved View vendor source →

Twilio experienced a minor incident on April 28, 2026 affecting SMS, Europe, lasting 2h 10m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2026, 03:34 PM UTC
Resolved
Apr 28, 2026, 05:44 PM UTC
Duration
2h 10m
Detected by Pingoru
Apr 28, 2026, 03:34 PM UTC

Affected components

SMS, Europe

Update timeline

  1. investigating Apr 28, 2026, 03:34 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MTS network subscribers in Russia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Apr 28, 2026, 03:43 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MTS network subscribers in Russia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. monitoring Apr 28, 2026, 03:43 PM UTC

    We have observed a recovery in SMS delivery from Twilio to MTS network subscribers in Russia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  4. monitoring Apr 28, 2026, 05:44 PM UTC

    We have observed a recovery in SMS delivery from Twilio to MTS network subscribers in Russia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  5. resolved Apr 28, 2026, 05:44 PM UTC

    The incident has been resolved and SMS delivery from Twilio to MTS network subscribers in Russia is operating normally.