Twilio experienced a minor incident on July 17, 2026 affecting SMS, Europe, lasting 2d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 17, 2026, 04:13 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to MTS network subscribers in Russia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 17, 2026, 05:15 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to MTS network subscribers in Russia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 17, 2026, 06:24 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to MTS network subscribers in Russia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jul 17, 2026, 08:25 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to MTS network subscribers in Russia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Jul 17, 2026, 12:26 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to MTS network subscribers in Russia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Jul 17, 2026, 08:32 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to MTS network subscribers in Russia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- identified Jul 17, 2026, 08:47 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to MTS network subscribers in Russia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified Jul 18, 2026, 12:33 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to MTS network subscribers in Russia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- monitoring Jul 18, 2026, 10:32 PM UTC
We have observed a recovery in SMS delivery from Twilio to MTS network subscribers in Russia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 19, 2026, 12:40 AM UTC
We have observed a recovery in SMS delivery from Twilio to MTS network subscribers in Russia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Jul 19, 2026, 04:42 AM UTC
The incident has been resolved and SMS delivery from Twilio to MTS network subscribers in Russia is operating normally.