Twilio incident

SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to MPT Myanmar

Minor Resolved View vendor source →

Twilio experienced a minor incident on July 16, 2026 affecting SMS, APAC, lasting 13h 49m. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2026, 10:32 PM UTC
Resolved
Jul 17, 2026, 12:22 PM UTC
Duration
13h 49m
Detected by Pingoru
Jul 16, 2026, 10:32 PM UTC

Affected components

SMS, APAC

Update timeline

  1. investigating Jul 16, 2026, 10:32 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to MPT network subscribers in Myanmar. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Jul 16, 2026, 10:33 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to MPT network subscribers in Myanmar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Jul 16, 2026, 11:39 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to MPT network subscribers in Myanmar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Jul 17, 2026, 01:47 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric and Long Codes to MPT network subscribers in Myanmar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. identified Jul 17, 2026, 05:56 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric and Long Codes to MPT network subscribers in Myanmar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  6. monitoring Jul 17, 2026, 10:20 AM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to MPT network subscribers in Myanmar and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  7. monitoring Jul 17, 2026, 12:20 PM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to MPT network subscribers in Myanmar and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  8. resolved Jul 17, 2026, 12:22 PM UTC

    The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to MPT network subscribers in Myanmar is operating normally.