Twilio incident

SMS Delivery Failures Between a Subset of Twilio Long Codes and Multiple Networks in Mexico

Minor Resolved View vendor source →

Twilio experienced a minor incident on July 16, 2026 affecting SMS, Latin America, lasting 2h 11m. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2026, 07:27 AM UTC
Resolved
Jul 16, 2026, 09:38 AM UTC
Duration
2h 11m
Detected by Pingoru
Jul 16, 2026, 07:27 AM UTC

Affected components

SMS, Latin America

Update timeline

  1. investigating Jul 16, 2026, 07:27 AM UTC

    Twilio customers may be experiencing SMS delivery failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. monitoring Jul 16, 2026, 08:11 AM UTC

    We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  3. resolved Jul 16, 2026, 09:38 AM UTC

    The incident has been resolved and SMS delivery between a subset of Twilio Long Codes and affected networks in Mexico is operating normally.