Resolved after 1 day 21 hours, affecting SMS, Middle East & Africa, on July 15, 2026.
The incident has been resolved and SMS delivery from Twilio to MTN network subscribers in Nigeria is operating normally.
Affected components
Update timeline
- investigating Jul 15, 2026, 09:27 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to MTN network subscribers in Nigeria. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 15, 2026, 09:28 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jul 15, 2026, 10:29 PM UTC
We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 16, 2026, 12:30 AM UTC
We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jul 16, 2026, 04:38 AM UTC
We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Jul 16, 2026, 12:38 PM UTC
We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
- monitoring Jul 17, 2026, 04:38 AM UTC
We have observed a recovery in SMS delivery from Twilio Phone Numbers to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
- resolved Jul 17, 2026, 06:54 PM UTC
The incident has been resolved and SMS delivery from Twilio to MTN network subscribers in Nigeria is operating normally.
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