Twilio incident
SMS Delivery Delays and Failures from Twilio Long Codes to Bouygues Telecom France
Twilio experienced a minor incident on July 15, 2026 affecting SMS, Europe, lasting 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 15, 2026, 11:17 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures between Twilio Long Codes and Bouygues Telecom network subscribers in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 15, 2026, 12:15 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures fbetween Twilio Long Codes and Bouygues Telecom network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 15, 2026, 01:16 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures between Twilio Long Codes and Bouygues Telecom network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 15, 2026, 02:14 PM UTC
We have observed a recovery in SMS delivery between Twilio Long Codes and Bouygues Telecom network subscribers in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 15, 2026, 04:18 PM UTC
The incident has been resolved and SMS delivery from Twilio Long Codes to Bouygues Telecom network subscribers in France is operating normally.