Twilio incident
SMS Delivery Delays from a Subset of Twilio Alphanumeric Numbers to Vodafone Italy
Resolved after 3 hours 18 minutes, affecting SMS, Europe, on July 14, 2026.
The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Numbers to Vodafone network subscribers in Italy is operating normally.
Affected components
Update timeline
- investigating Jul 14, 2026, 10:54 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Numbers to Vodafone network subscribers in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 14, 2026, 11:00 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Numbers to Vodafone network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jul 15, 2026, 12:08 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Numbers to Vodafone network subscribers in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 15, 2026, 02:13 AM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Numbers to Vodafone network subscribers in Italy is operating normally.
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