Twilio incident
SMS Delivery Delays from a Subset of Twilio Alphanumeric Numbers to Vodafone Italy
Twilio experienced a minor incident on July 14, 2026 affecting SMS, Europe, lasting 3h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 14, 2026, 10:54 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Numbers to Vodafone network subscribers in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 14, 2026, 11:00 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Numbers to Vodafone network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jul 15, 2026, 12:08 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Numbers to Vodafone network subscribers in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 15, 2026, 02:13 AM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Numbers to Vodafone network subscribers in Italy is operating normally.