Twilio incident
SMS Delivery Delays and Failures from a Subset of Twilio Short Codes and Long Codes to Vodafone New Zealand
Twilio experienced a minor incident on July 14, 2026 affecting SMS, APAC, lasting 5h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 14, 2026, 10:13 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes and Long Codes to Vodafone network subscribers in New Zealand. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 14, 2026, 10:26 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes and Long Codes to Vodafone network subscribers in New Zealand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 14, 2026, 11:26 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes and Long Codes to Vodafone network subscribers in New Zealand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 15, 2026, 01:29 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Long Codes to Vodafone network subscribers in New Zealand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 15, 2026, 03:30 AM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes and Long Codes to Vodafone network subscribers in New Zealand is operating normally.