Twilio incident
Users cannot select plans in the account onboarding flow
Twilio experienced a minor incident on July 14, 2026 affecting Other, lasting 1h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 14, 2026, 05:40 PM UTC
Our monitoring systems have detected a potential issue with Upgrade. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- investigating Jul 14, 2026, 05:45 PM UTC
In the Onboarding plan-selection screen clicking a card doesn't select the chosen card. The radio dot flashes and defaults to the default value. We will provide an update in 1 hour or as soon as more information becomes available.
- identified Jul 14, 2026, 06:04 PM UTC
The issue has been identified and a fix is being implemented. We will provide an update in 1 hour or as soon as more information becomes available.
- monitoring Jul 14, 2026, 07:00 PM UTC
The issue has been identified and a fix has been implemented. We will keep monitoring for 30 minutes.
- resolved Jul 14, 2026, 07:37 PM UTC
Our engineers have monitored the fix and confirmed the issue with the onboarding plan-selection has been resolved. All services are now operating normally at this time.