Twilio incident

SMS Delivery Delays from Twilio to MTN in Multiple Countries

Minor Resolved View vendor source →

Twilio experienced a minor incident on July 13, 2026 affecting SMS, APAC and SMS, Middle East & Africa, lasting 6h 35m. The incident has been resolved; the full update timeline is below.

Started
Jul 13, 2026, 03:51 PM UTC
Resolved
Jul 13, 2026, 10:27 PM UTC
Duration
6h 35m
Detected by Pingoru
Jul 13, 2026, 03:51 PM UTC

Affected components

SMS, APACSMS, Middle East & Africa

Update timeline

  1. identified Jul 13, 2026, 03:51 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to MTN network subscribers in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Jul 13, 2026, 03:52 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to MTN network subscribers in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Jul 13, 2026, 04:52 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to MTN network subscribers in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Jul 13, 2026, 04:53 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  5. identified Jul 13, 2026, 06:53 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to MTN network subscribers in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  6. identified Jul 13, 2026, 06:54 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to MTN network subscribers in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  7. monitoring Jul 13, 2026, 08:52 PM UTC

    We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in multiple countries and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  8. resolved Jul 13, 2026, 10:27 PM UTC

    The incident has been resolved and SMS delivery from Twilio to MTN network subscribers in affected countries is operating normally.