Twilio experienced a minor incident on July 13, 2026 affecting Conference US1 and Conference AU1 and 1 more component, lasting 1h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 13, 2026, 01:32 PM UTC
Conference customers may be experiencing unexpected state changes in audit logs for conference recordings. There is no loss of call recordings, only audit logs are impacted. We expect to provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 13, 2026, 02:32 PM UTC
Conference customers are still experiencing unexpected pauses in Conference recordings. As a result, some recordings may be incomplete with audit logs showing additional pause actions. We expect to provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 13, 2026, 02:42 PM UTC
Unexpected pauses in Conference Recordings is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- resolved Jul 13, 2026, 03:23 PM UTC
Unexpected pauses in conference recordings has been resolved and conference recordings is operating normally at this time.