Twilio incident
Voice Call Failures from Twilio Phone Numbers to Portugal
Twilio experienced a minor incident on July 13, 2026 affecting Voice, Europe, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 13, 2026, 12:00 PM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Portugal. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 13, 2026, 12:17 PM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Portugal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 13, 2026, 01:17 PM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Portugal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jul 13, 2026, 01:32 PM UTC
Twilio customers may be experiencing voice call failures from Multiple network subscribers To Twilio phone Numbers in Portugal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 13, 2026, 02:35 PM UTC
wilio customers may be experiencing voice call failures from Multiple network subscribers To Twilio phone Numbers in Portugal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.
- identified Jul 13, 2026, 04:36 PM UTC
Twilio customers may be experiencing voice call failures from Multiple network subscribers to Twilio phone numbers in Portugal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.
- identified Jul 13, 2026, 08:37 PM UTC
Twilio customers may be experiencing voice call failures from Multiple network subscribers to Twilio phone numbers in Portugal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Jul 13, 2026, 10:24 PM UTC
We have observed a recovery in voice calls from Multiple network subscribers to Twilio Phone Numbers in Portugal and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 14, 2026, 12:26 AM UTC
We have observed a recovery in voice calls from Multiple network subscribers to Twilio Phone Numbers in Portugal and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jul 14, 2026, 04:27 AM UTC
We have observed a recovery in voice calls from Multiple network subscribers to Twilio Phone Numbers in Portugal and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Jul 14, 2026, 12:29 PM UTC
We have observed a recovery in voice calls from Multiple network subscribers to Twilio Phone Numbers in Portugal and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available
- resolved Jul 14, 2026, 01:05 PM UTC
The incident has been resolved and voice calls from Multiple network subscribers to Twilio Phone Numbers in Portugal are operating normally.