Twilio incident
SMS Delivery Delays from a Subset of Twilio Alphanumeric Numbers to SFR France
Twilio experienced a minor incident on July 10, 2026 affecting SMS, Europe, lasting 2h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 10, 2026, 10:48 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Numbers to SFR network subscribers in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 10, 2026, 11:33 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Numbers to SFR network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jul 10, 2026, 11:52 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Numbers to SFR network subscribers in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 10, 2026, 01:10 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Numbers to SFR network subscribers in France is operating normally.