Twilio incident

User Authentication Identity SNA Missing Redirects for Three in United Kingdom

Minor Resolved View vendor source →

Twilio experienced a minor incident on July 7, 2026 affecting Verify Silent Network Auth, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Jul 07, 2026, 09:09 PM UTC
Resolved
Jul 08, 2026, 10:43 PM UTC
Duration
1d 1h
Detected by Pingoru
Jul 07, 2026, 09:09 PM UTC

Affected components

Verify Silent Network Auth

Update timeline

  1. investigating Jul 07, 2026, 09:09 PM UTC

    Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Jul 07, 2026, 10:15 PM UTC

    Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. investigating Jul 08, 2026, 12:15 AM UTC

    Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

  4. investigating Jul 08, 2026, 04:21 AM UTC

    Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

  5. identified Jul 08, 2026, 05:22 AM UTC

    Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  6. monitoring Jul 08, 2026, 06:17 AM UTC

    We have observed a recovery in User Authentication Identity SNA missing redirects for Three in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  7. monitoring Jul 08, 2026, 08:24 AM UTC

    We have observed a recovery in User Authentication Identity SNA missing redirects for Three in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  8. identified Jul 08, 2026, 01:34 PM UTC

    Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  9. monitoring Jul 08, 2026, 05:37 PM UTC

    We have observed a recovery in User Authentication Identity SNA missing redirects for Three in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  10. monitoring Jul 08, 2026, 07:43 PM UTC

    We have observed a recovery in User Authentication Identity SNA missing redirects for Three in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  11. resolved Jul 08, 2026, 10:43 PM UTC

    The incident has been resolved and User Authentication Identity SNA missing redirects for Three in the United Kingdom is operating normally.