Twilio incident

SMS Delivery Delays and Failures from Twilio to Orange Ivory Coast

Minor Resolved View vendor source →

Twilio experienced a minor incident on July 2, 2026 affecting SMS, Middle East & Africa, lasting 20h 30m. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2026, 05:40 PM UTC
Resolved
Jul 03, 2026, 02:11 PM UTC
Duration
20h 30m
Detected by Pingoru
Jul 02, 2026, 05:40 PM UTC

Affected components

SMS, Middle East & Africa

Update timeline

  1. investigating Jul 02, 2026, 05:40 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Ivory Coast. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Jul 02, 2026, 06:40 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Ivory Coast. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Jul 02, 2026, 07:42 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Ivory Coast. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Jul 02, 2026, 09:50 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Ivory Coast. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. identified Jul 03, 2026, 01:51 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Ivory Coast. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  6. monitoring Jul 03, 2026, 02:56 AM UTC

    We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Ivory Coast and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  7. monitoring Jul 03, 2026, 04:58 AM UTC

    We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Ivory Coast and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  8. monitoring Jul 03, 2026, 09:07 AM UTC

    We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Ivory Coast and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

  9. resolved Jul 03, 2026, 02:11 PM UTC

    The incident has been resolved and SMS delivery from Twilio to Orange network subscribers in Ivory Coast is operating normally.