Twilio incident
Voice Call Failures from Twilio Phone Numbers to Vivo Telefonica Brazil
Twilio experienced a minor incident on July 2, 2026 affecting Voice, Latin America, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 02, 2026, 04:09 PM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 02, 2026, 04:09 PM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo Telefonica network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 02, 2026, 05:09 PM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo Telefonica network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jul 02, 2026, 05:10 PM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo Telefonica network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jul 02, 2026, 07:09 PM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo Telefonica network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Jul 02, 2026, 07:10 PM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo Telefonica network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Jul 02, 2026, 11:10 PM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo Telefonica network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Jul 02, 2026, 11:10 PM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo Telefonica network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Jul 03, 2026, 07:11 AM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- identified Jul 03, 2026, 07:11 AM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo Telefonica network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- resolved Jul 03, 2026, 06:24 PM UTC
We have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally.