Twilio incident

User Authentication Identity SNA Missing Redirects in Philippines

Minor Resolved View vendor source →

Twilio experienced a minor incident on July 1, 2026 affecting Verify Silent Network Auth, lasting 23h 1m. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2026, 05:03 AM UTC
Resolved
Jul 02, 2026, 04:04 AM UTC
Duration
23h 1m
Detected by Pingoru
Jul 01, 2026, 05:03 AM UTC

Affected components

Verify Silent Network Auth

Update timeline

  1. investigating Jul 01, 2026, 05:03 AM UTC

    Twilio customers may be experiencing User Authentication Identity SNA missing redirects in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Jul 01, 2026, 06:04 AM UTC

    Twilio customers may be experiencing User Authentication Identity SNA missing redirects in the Philippines. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. identified Jul 01, 2026, 06:40 AM UTC

    Twilio customers may be experiencing User Authentication Identity SNA missing redirects in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  4. identified Jul 01, 2026, 07:40 AM UTC

    Twilio customers may be experiencing User Authentication Identity SNA missing redirects in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  5. identified Jul 01, 2026, 09:41 AM UTC

    Twilio customers may be experiencing User Authentication Identity SNA missing redirects in Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  6. identified Jul 01, 2026, 01:42 PM UTC

    Twilio customers may be experiencing User Authentication Identity SNA missing redirects in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  7. identified Jul 01, 2026, 09:42 PM UTC

    Twilio customers may be experiencing User Authentication Identity SNA missing redirects in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

  8. monitoring Jul 02, 2026, 04:02 AM UTC

    We have observed a recovery in User Authentication Identity SNA missing redirects in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  9. resolved Jul 02, 2026, 04:04 AM UTC

    The incident has been resolved and User Authentication Identity SNA missing redirects in the Philippines is operating normally.